Now What?
Published on September 26, 2011 By Daiwa In Object Desktop

New Win7 x64 rig.  OD subscriber.  D/L'd & installed my apps from the store.  Ran WB, Fences & Tweak7 without any problems, each accepted my OD license key & activated post-haste.

Went to run SKS7 & got the above message when I clicked the 'Activate' button.  Anyone know what the fix is, before I submit a ticket?  I know, I'm lazy. 


Comments (Page 2)
on Oct 16, 2011

on Oct 18, 2011

on Oct 18, 2011

i have active paid subscription and for over a week now i am constantly being asked to activate!

 

when i try it gives me write error and continues to run fences. when i just hit escape it also continues to runs fences.

 

i've have created a number of support requests unfortunately to date i have not heard back, not even automated response!

 

problem started when i installed new gamestop impulse client, ran fine with old startdock impulse client

 

when i look at error log i see they are having problems accessing their own server, maybe someone messed up when migrating from stardock to gamestop

 

anyways i'm getting upset. sure i can understand problems, but not getting anyresponse, even an automated one is concerning.

 

if things continue i'll not renew my paid subscription when it comes up for renewal. afterall fences is available for free, so why have hassle asking me to repeatedly activate!

on Oct 19, 2011

mjgoya, when prompted for activation, use your email address and your Object Desktop serial number (either of them, your original or the renewal order) and it'll activate. Tested here with Fences available from your products download page at https://store.stardock.com/myaccount/products

Kris

on Oct 19, 2011
Hey, Kris - Any suggestion on the OP? Thx.
on Oct 21, 2011

Uh, uh, uh, uh... stayin' alive, stayin' alive

on Oct 21, 2011

Daiwa, you have the patience of a saint.   Hang in there!

on Oct 23, 2011

Ha, ha, ha, ha...  stayin' alive, stayin' alive

Stayin' aliiii-i-i-iii-i-i-iii-i-i-iiiive

 

on Oct 24, 2011

Well now, I get low and I get high

on Oct 24, 2011

You ahve mail.

on Oct 24, 2011

As in 'I ahve a PM' or 'I ahve a email'?  Thx.

on Oct 24, 2011

You mentioned getting an auto-response to your email to support, is that still how it is supposed to work? I sent an e-mail to support last wednesday asking for an E-mail address change so I can purchase OD and did not receive an auto-response or a human one yet. If it's backlogged, I understand, but I want to make sure my message was received in case I need to resend my request.

Sorry for the hijack, hope you get your issue resolved soon! 

on Oct 24, 2011

DevenDmer
I sent an e-mail to support last wednesday asking for an E-mail address change so I can purchase OD and did not receive an auto-response

The auto-response was not working over the weekend.  From what I know the support request were received but the auto-issuance of a ticket number did not go out. Your request and others affected are in the support queue.

on Oct 24, 2011

DD -

Tickets submitted via esupport.stardock.com are handled that way, with an automated initial response.  If you sent an email to support@stardock.com not sure whether you'd get an automated reply initially or not.

 

EDIT - What Hankers said.

on Oct 24, 2011

If you sent an email to support@stardock.com not sure whether you'd get an automated reply initially or not.

Normally, when everything works, both avenues would receive an auto-response with a ticket number.

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