i have active paid subscription and for over a week now i am constantly being asked to activate!

when i try it gives me write error and continues to run fences. when i just hit escape it also continues to runs fences.

i've have created a number of support requests unfortunately to date i have not heard back, not even automated response!

problem started when i installed new gamestop impulse client, ran fine with old startdock impulse client

when i look at error log i see they are having problems accessing their own server, maybe someone messed up when migrating from stardock to gamestop

anyways i'm getting upset. sure i can understand problems, but not getting anyresponse, even an automated one is concerning.

if things continue i'll not renew my paid subscription when it comes up for renewal. afterall fences is available for free, so why have hassle asking me to repeatedly activate!

mjgoya, when prompted for activation, use your email address and your Object Desktop serial number (either of them, your original or the renewal order) and it'll activate. Tested here with Fences available from your products download page at https://store.stardock.com/myaccount/products. 

Kris

Uh, uh, uh, uh... stayin' alive, stayin' alive

Daiwa, you have the patience of a saint.   Hang in there!

Ha, ha, ha, ha...  stayin' alive, stayin' alive

Stayin' aliiii-i-i-iii-i-i-iii-i-i-iiiive

Well now, I get low and I get high

You ahve mail.

As in 'I ahve a PM' or 'I ahve a email'?  Thx.

You mentioned getting an auto-response to your email to support, is that still how it is supposed to work? I sent an e-mail to support last wednesday asking for an E-mail address change so I can purchase OD and did not receive an auto-response or a human one yet. If it's backlogged, I understand, but I want to make sure my message was received in case I need to resend my request.

Sorry for the hijack, hope you get your issue resolved soon! 

The auto-response was not working over the weekend.  From what I know the support request were received but the auto-issuance of a ticket number did not go out. Your request and others affected are in the support queue.

DD -

Tickets submitted via esupport.stardock.com are handled that way, with an automated initial response.  If you sent an email to support@stardock.com not sure whether you'd get an automated reply initially or not.

EDIT - What Hankers said.

Normally, when everything works, both avenues would receive an auto-response with a ticket number.